Privacy Policy

At Captain Spins Casino, we are committed to protecting your personal information and maintaining a secure environment for all our players. This Privacy Policy outlines how we collect, use, and protect your data.

1. What Information Do We Collect?

We may collect various types of information from you when you play on our website or mobile app:

• Personal details: name, email address, date of birth, country, and currency
• Payment information: bank account details, credit card numbers, and other payment methods used to fund your account
• Transactional data: deposit/withdrawal amounts, betting history, and any rewards or bonuses awarded
• Device information: browser type, device model, operating system, IP address, and login history

2. How Do We Use Your Information?

We may use the collected data in several ways:

• To provide you with our services: processing payments, verifying your identity, managing your account, and facilitating gameplay
• To improve user experience: offering personalized recommendations based on betting patterns or suggesting new games of interest
• For marketing purposes: promoting special offers, bonuses, or other campaigns tailored to individual player preferences

3. How Do We Share Your Information?

We may share your data with third parties for various reasons:

• Payment processing and security checks are handled by specialized providers who require access to payment details
• Our software development team uses technical support services from reputable companies
• Marketing activities involve collaboration with external service suppliers, which handle email marketing campaigns

4. How Do We Protect Your Information?

Captain Spins Casino implements robust measures to safeguard your data:

• Secure servers use HTTPS encryption to secure online transactions and protect sensitive information
• Our website is regularly audited for vulnerabilities by reputable security firms
• Team members undergo rigorous training on data protection, with strict policies enforced for handling confidential customer details

5. What Rights Do You Have?

You are entitled to:

• Request access or erasure of your personal data stored in our systems at any time
• Object to direct marketing efforts or withdraw consent previously granted
• File a complaint if you believe we have not handled your information correctly

To exercise these rights, please contact us through the 'Contact Us' page on our website.

6. Data Retention and Storage

We maintain your account details as per applicable data retention laws:

• Account information is retained for 5 years after last login
• Transactional records are kept for a minimum of 3 years to ensure compliance with financial regulations

7. Compliance

Our online casino operates under the MGA (Malta Gaming Authority) license and adheres strictly to European Union General Data Protection Regulation guidelines.

Thank you for choosing Captain Spins Casino. We strive for excellence in player experience while upholding the highest standards of data protection and transparency.